Terms & Conditions

1. Merchant Legal Entity & Trade License Authorization

This website (clearspacegoods.com) and associated digital ordering platforms are wholly owned, administered, and operated by ClearSpace Goods, an officially incorporated commercial enterprise operating under Government Trade License Number: TRAD/DNCC/006902/2025, issued by the Dhaka North City Corporation (DNCC), Bangladesh.

All sales agreements, online transactions, and customer relationships established through this platform constitute a binding legal contract directly with ClearSpace Goods under Trade License TRAD/DNCC/006902/2025.

2. Compliance with Bangladesh Digital Commerce Guidelines

ClearSpace Goods conducts all retail and digital commercial activities under Trade License TRAD/DNCC/006902/2025 in strict compliance with:

• The National Digital Commerce Policy 2018 (Amended 2021) issued by the Ministry of Commerce, Bangladesh.
• The Digital Commerce Operation Guidelines 2021 issued by the Government of Bangladesh.
• The Consumer Rights Protection Act 2009 and the Information and Communication Technology (ICT) Act 2006 (Amended 2013).

3. Binding Acceptance & Mandatory Checkout Agreement

Accessing our store or purchasing any goods constitutes full acceptance of these Terms & Conditions. In strict alignment with regulatory compliance:

During checkout, every customer is presented with an unchecked by default checkbox requiring voluntary affirmation of our Terms & Conditions, Privacy Policy, and Return/Refund Policy before completing the order. Checking this box confirms that you are at least 18 years of age (or browsing with parent/guardian consent) and agree to all provisions detailed herein under Trade License TRAD/DNCC/006902/2025.

4. Authentic Products, Transparent Pricing & Official Invoicing

All products listed—including our signature 120 GSM non-bleed ivory art paper fashion croquis sketchbooks, kids coloring storybooks, and handcrafted 100% genuine cowhide leather furniture—are genuine merchandise provided directly under Trade License TRAD/DNCC/006902/2025:

• Pricing Transparency: Product prices are clearly presented in Bangladeshi Taka (৳ BDT) for domestic purchasers and US Dollars ($ USD) for international purchasers. All applicable taxes are transparently outlined before payment.
• Commercial Invoices: Automated digital invoices and receipts are generated immediately upon order submission, bearing Trade License TRAD/DNCC/006902/2025 and our registered commercial address for customer tax, verification, and audit purposes.

5. Explicit Delivery Timelines (Inside Dhaka: 5 Days & Outside Dhaka: 10 Days)

Under our commercial licensing obligations (Trade License TRAD/DNCC/006902/2025), ClearSpace Goods commits to the following standard delivery schedules:

International shipments outside Bangladesh are fulfilled within 3 to 6 business days via DHL Express Worldwide and FedEx Priority.

6. Return, Refund & Standard 7 to 10 Working Days Timeline

ClearSpace Goods (Trade License: TRAD/DNCC/006902/2025) ensures total consumer protection for defective, misprinted, or transit-damaged items:

• 7-Day Claim Window: Customers must report defects or shipping damage within 7 calendar days from the delivery timestamp.
• Standard Completion Timeline (7 to 10 Working Days): Following claim verification and physical inspection, refunds are processed and completed within a standard timeline of 7 to 10 working days.
• Refund Reimbursement: Refunds are disbursed directly back to the customer's original payment channel (bKash account, credit/debit card, or bank account).

7. Order Cancellation Policy

Customers possess the unrestricted right to cancel an order prior to physical parcel handover to our logistics partners:

• Cancellation Before Dispatch: Call our hotline (+880 1711-463987) or email info@clearspacegoods.com with your order number. Orders cancelled prior to dispatch incur zero cancellation fees.
• Reimbursement for Cancelled Orders: Prepaid orders cancelled prior to dispatch are refunded in full within the standard 7 to 10 working days window.
• In-Transit Shipments: Parcels already handed over to couriers cannot be cancelled in transit, but may be returned upon arrival pursuant to our 7-day return policy.

8. Strict Prohibition of Third-Party Advertisements & Sole Merchant Liability

In accordance with regulatory compliance and merchant underwriting standards:

• No Third-Party Advertising: ClearSpace Goods (Trade License TRAD/DNCC/006902/2025) strictly does NOT permit, display, or host any third-party commercial advertisements, banners, or sponsor networks on this website.
• Merchant Responsibility: The merchant assumes sole and complete responsibility for all website content, statements, and customer data security. If any third-party advertisement were ever displayed, or customer data shared, the merchant bears full civil and legal responsibility.
• Zero Data Selling: Customer personal information (phone numbers, physical addresses, order records) will never be shared, sold, rented, or leased to third-party advertisers or marketing networks.

9. Authorized Payment Gateways & Banking Security

All digital payment facilities operated on clearspacegoods.com are registered and authorized under Trade License TRAD/DNCC/006902/2025:

• Verified Gateways: Digital payments are processed through SSLCommerz and bKash Direct Merchant Gateway utilizing 256-bit SSL encryption and full PCI-DSS Level 1 compliance.
• Zero Credential Storage: ClearSpace Goods does not store, log, or have access to customer bKash PINs, card numbers, CVVs, or online banking passwords.

10. Governing Law, Dispute Resolution & Official Contact

These Terms and Conditions and all transactions conducted under Trade License TRAD/DNCC/006902/2025 are governed exclusively by the laws of the People's Republic of Bangladesh. In the event of any claim, dispute, or discrepancy, the competent courts in Dhaka, Bangladesh shall have exclusive jurisdiction.