7-Day Free Replacement & Refund Guarantee
We take exceptional pride in our printing and binding quality. If your parcel arrives damaged, misprinted, or defective, we provide a 100% free replacement or full refund within 7 days of delivery.
7 Days From Parcel Receipt
Notify our customer support team within 7 calendar days from the date Steadfast Courier or DHL delivers your package.
Zero Extra Cost to You
ClearSpace Goods covers 100% of return shipping fees for damaged, misprinted, or defective books. You do not pay courier charges.
Photo / Video Proof
Simply snap a quick photo or video of the parcel and defective pages on WhatsApp (+880 1711-463987) for instant approval.
24–48h bKash / Nagad Transfer
Refunds are credited directly back to your bKash or Nagad wallet within 24–48 hours following inspection.
Step-by-Step Replacement / Refund Process
- Contact Support: Reach out via WhatsApp or phone hotline at +880 1711-463987 or email info@clearspacegoods.com.
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Provide Order ID: Mention your 6-digit order number (e.g.
CSG-XXXXXX) found on your order receipt or confirmation SMS. - Choose Resolution: We will immediately dispatch a fresh replacement copy via express courier, or process a full refund to your original payment method.
Order Cancellation Policy
You may cancel your order at any point before the parcel is handed over to our delivery courier (Steadfast Courier / DHL). Once dispatched, orders can still be returned following our standard 7-day policy upon arrival.