Return, Refund & Cancellation Policy
At ClearSpace Goods (Trade License: TRAD/DNCC/006902/2025), we stand behind every product we create. If your order arrives damaged, defective, or misprinted, we provide full return and refund protection under our clear standard timelines.
Standard Completion Timeline
Guaranteed ProtocolStandard timeline for completing the refund or return replacement after claiming. Once your return claim is received and inspected, the refund will be credited back to your original payment channel (bKash, Credit/Debit card, or bank account) within 7 to 10 working days.
7 Days From Parcel Receipt
Notify our customer support team within 7 calendar days from the date Steadfast Courier or DHL delivers your parcel to claim a return or replacement.
Zero Extra Cost to You
ClearSpace Goods covers 100% of return shipping courier fees for damaged, misprinted, or defective books. You do not pay return courier charges.
Instant Digital Assessment
Simply snap a photo or quick video of the damaged packaging or defective pages and send via WhatsApp (+880 1711-463987) for prompt approval.
7 to 10 Working Days
Full reimbursement will be completed within 7 to 10 working days directly to your original payment method (bKash or payment card).
Order Cancellation Policy
At ClearSpace Goods, we understand that circumstances may change. We provide a transparent order cancellation procedure:
- Cancellation Prior to Dispatch: You may cancel your order at any time before the order is handed over to our courier partner (Steadfast Courier / DHL). To request cancellation, call our hotline (+880 1711-463987) or email info@clearspacegoods.com with your order number. No cancellation penalty will apply.
- Cancellation Refund Processing: If you paid online via SSLCommerz or bKash, a 100% refund of the paid amount will be initiated immediately and completed within 7 to 10 working days.
- Cancellation After Dispatch: Once an order is already dispatched and on route with the courier, cancellation in transit is not possible. However, upon delivery, you may refuse or initiate a return under our standard 7-day policy.
Step-by-Step Claim Procedure:
- Contact our customer care desk at +880 1711-463987 or email info@clearspacegoods.com.
- State your Order ID (e.g.,
CSG-XXXXXX) and share photo proof of the damaged or defective item. - Our team will approve the claim within 24 hours and process the return courier pickup or direct refund within the standard 7 to 10 working days window.